Returns

At nela Bags, we take pride in crafting high-quality, vegan bags that blend style, durability, and ethical responsibility. We want you to be completely satisfied with your purchase, and we strive to make the return process as seamless as possible.

You have 30 days  from the date of receiving your bag to request a return. 

Eligibility for Returns

To be eligible for a return, the bag must:

  • Be in its original condition
  • Include all original parts and packaging
How to Initiate a Return

To start a return, please contact our customer service team at support@nela-bags.com.  Provide your order number and a brief explanation of the reason for the return or how we can improve our products.

Return Shipping
  • Customers are responsible for return shipping costs unless the return is due to an error on our part (such as receiving a defective or incorrect item).
  • Shipping delays due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return.
Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to the original payment method  within  7 business days.
  • Depending on your financial institution, refunds may take additional time to appear in your account.
Exchanges

If you would like to exchange your bag for a different color or model, please indicate this when initiating the return. Exchanges are subject to product availability.

Defective or Damaged Items

If your order arrives defective or damaged, contact our customer service team immediately. We will provide instructions for returning the item and arrange for a replacement or refund.

Order Cancellations

Orders may be canceled within 12 hours of purchase. To cancel an order, please contact our customer service team.

Contact Us

For any questions or concerns regarding our return policy, please reach out to us at support@nela-bags.com.

We appreciate your support and look forward to providing you with high-quality, sustainable bags!